Refund policy

We want you to be happy with your Luhli order. If your item arrives damaged, faulty, incorrect, or significantly different from its description, please contact us as soon as possible after delivery with your order number and photos of the issue so we can help.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Change of Mind

Because our products are shipped directly from our suppliers, we generally do not accept returns or provide refunds for change of mind, including ordering the wrong item, colour, size or quantity. Please check your order carefully before completing your purchase.

Returns

Please do not return an item without contacting us first. Returns sent to the sender address shown on the parcel may not be accepted, as this may be a supplier or logistics address rather than our returns address.

If a return is required, we will provide instructions on how and where to send your item.

Cancellations

Orders begin processing shortly after they are placed. If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing has begun.

Consumer Rights

Nothing in this policy excludes or limits any rights or remedies you may have under applicable consumer protection laws, including the Australian Consumer Law where applicable.